Markting Job @ Fanatics

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Marketing Program Operations Manager, Gift Cards
Fanatics Full-Time

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Company Overview

Fanatics is building a leading global digital sports platform to ignite and harness the passions of fans and maximize the presence and reach for hundreds of partners globally. Optimizing these long-standing partnerships, a database of more than 80 million global consumers and a trusted, recognizable brand name, Fanatics is expanding beyond its position as a global leader for licensed sports merchandise to now becoming a next-gen digital sports platform, featuring an array of offerings for fans across the sports ecosystem.

The Fanatics family of companies currently includes Fanatics Commerce, a vertically-integrated licensed merchandise business that has changed the way fans purchase their favorite team apparel, jerseys, headwear and hardgoods through a tech-infused approach to making and quickly distributing fan gear in today’s 24/7 mobile-first economy; Candy Digital, a digital collectibles company that is partnering with prominent sports properties, including MLB and MLBPA, to build an official NFT ecosystem; Fanatics Collectibles, through Topps as a cornerstone of the business, building a new model for the collectibles and trading cards hobby with top leagues and players association partners; and Fanatics Betting & Gaming, a mobile betting, gaming and retail sportsbook platform. Fanatics’ partners include all major professional sports leagues (NFL, MLB, NBA, NHL, NASCAR, MLS, PGA) and hundreds of collegiate and professional teams, which include several of the biggest global soccer clubs.

As a market leader with more than 9,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

At Fanatics, we’re a diverse, passionate group of employees aiming to ignite pride and passion in the fans we outfit, celebrate and support. We recognize that diversity helps drive and foster innovation, and through our IDEA program (inclusion, diversity, equality and advocacy) at Fanatics we provide employees with tools and resources to feel connected and engaged in who they are and what they do to support the ultimate fan experience.

Fanatics is searching for a dynamic, independent, and solution--oriented program manager to lead daily operations for the company’s growing gift card business. Fanatics is the global leader in licensed sports merchandise, leveraging partnerships with all of the major sports leagues and hundreds of professional and college teams to deliver the largest assortment of fan gear anywhere.

In this role, you’ll work closely with multiple internal teams and external partners to support b-to-b and b-to-c gift card programs, bringing together business leadership, customer service, analytics, site operations, card processors, 3rd party distributors, and other key partners to deliver a seamless experience.

Key Responsibilities:
1. Manage all day-to-day operations of gift card programs
2. Manage digital and physical gift card inventory, reorders, Pos
3. Drive innovation in card materials, designs, and configurations
4. Support the launch of new digital and physical gift cards on established and new sites
5. Support the launch and execution of b-to-c marketing campaigns
6. Support volume sales teams
7. Research and resolve digital and physical processing issues
8. Collaborate with customer service on program and product updates, policy decisions, and customer problem resolutions
9. Collaborate with finance, legal, and all necessary support and compliance teams to ensure regulatory compliance
10. Escalate problems appropriately
11. Identify and implement process improvements
Qualifications and Requirements:
1. Bachelor’s degree
2. Prior experience managing gift card operations, including processors (FiServ, SVS), distributors (InComm, Blackhawk), B2B (Transaction Wireless)
3. Solid knowledge of industry practices, lead times, associations, resources
4. Customer-centric and service minded
5. Detail oriented and organized
6. Ability to prioritize and manage numerous projects, tickets, and open items simultaneously
7. Resourceful, responsive, and perseverant – able to solve problems in a timely manner
8. Ridiculously strong written and verbal communication skills
9. Ability to lead productive meetings across multiple locations and time zones
10. Comfortable in excel
11. Experience with a web-based reporting interface
Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Fanatics recruiters will only reach out to applicants from an @fanatics.com or @fanatics.co.uk email address. For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.
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