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This position is responsible for all customer segment group research market visits, monitoring the competitors’ activities in the market, develops targeted product offerings based on customer profile:
- Performs analyses of market conditions, trends, and forecasts
- Prepares reports for marketing segments expert and management
- Gathers information on market trends and activities, enabling marketing research management to monitor and evaluate market trends and activities in order to propose marketing strategies.
- Understand market requirement through market visits
- Evaluate the customer service experience.
- Participating in design & develop products based on market dynamics i.e. keeping in mind competition & countering competition offers
- Coordinate with other departments as needed to resolve escalations
- Ensuring there is sufficient above the line & below the line communication during national launches/segmented offers or Regular Acquisition Offers •Analysis of subscriber response to the product
- Updating website and other channels •Conduct quality control testing
- Prepare text message for any service, offer or promotion •Follow up the tasks with IT, technical, sales and communication dept.
- Prepare survey questionaries for the end user •Other duties as assigned
Requirements
- Bachelor Degree in Business Admin or Marketing any related field.
- Minimum 3 years of experience in marketing
- Fluent Command of English and Arabic- Written and Spoken
- Advance Command of Microsoft Office (MS Word, MS Excel, PowerPoint)
- Company’s Policies and Procedures.
- Strong interpersonal skills for interacting with employees and clients.
- Consumer Segmentation.
- Developing customer complaints management policies and procedures
- Knowledge of Events Reward programs.
- Must be acquainted with best practices in R&L.
- Good organizational skills to balance and prioritize work.
- Understanding of local and international market.
- Must be self-directed and able to work independently.
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