Our Technical Support Specialists manage and develop key relationships with our enterprise and mid-size customers as the first key point of contact for general and technical support. The Technical Support Specialist has a deep understanding of customer workflows, processes, and troubleshooting techniques to find successful ways to implement solutions. This individual is a product expert and has a technical background having worked alongside engineers in the past. Engaging and customer focused by nature, they drive continued value with our customers as we position Coconut Software as an industry leader. At the heart of the role, Technical Support specialists are curious problem solvers who love proactively learning new things and engaging empathetically with customers.
YOU’RE FIRED UP TO:
WHAT YOU BRING TO THE TEAM
A full range of benefits to keep you happy & healthy;
Mission
We believe in a world where advisors can create long lasting relationships with their customers and operate more efficiently.
Values
Collaboration. Honesty. Empathy. Elevate. Respect. Sharing.
Coconut Software makes it effortless for customers to connect with their financial institution through our Relationship Banking Platform. Our enterprise solution consists of enterprise level appointment scheduling, queuing management, video banking alongside reporting and analytics. This has garnered the attention of leading banks and credit unions across North America. The result? A seamless customer experience that’s improved NPS scores, increased conversion rates, and helps streamline the workforce for a more effective and efficient operation.
To date we have raised close to 40M and have been doubling revenue year after year. The team at Coconut has ambitious growth plans to continue to scale the business to new heights by owning the North American market and delivering innovative solutions to our customers.
Coconut has a company culture that is best in class. We foster a community that is unconditionally inclusive, and in return ask that our people contribute their differing perspectives, ideas and experiences for one common purpose: to advance the way people live and work in an environment of diversity, equity and inclusion and workplace belonging.
Coconut Software is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005.
That's all for now.